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Items will be dispatched within 3 working days, using Parcel Force or Royal Mail depending on weight.
In line with the Distance selling regulations:
If you are unhappy with your purchase, please let us know within seven working days of receiving the goods. We will not offer any refund, exchange or credit for items that are returned without prior notice or on occasions when contact is made after seven working days.
The items must be returned to us within a further 14 days.
The items must be returned using an insured delivery service that covers the full cost of the items. Liability for loss or damage during transit lies with the customer.
The customer must return the goods unused in "as new" condition for a full refund. The cost of post and packaging will not be refunded.
We will write to you to confirm your return has been processed and you will receive your refund or exchange (when in stock) within 14 days of the return being received. It may be the case that we will have a suitable replacement being dyed or prepared, so if you are able to wait for us to return from a trip we may be able to exchange the item outside of the 14 days.
Please note that refunds on items bought as presents can only be given to the original payer and if you decide to exchange the item, we under no obligation not to tell the payer.
At Beyond France, we spend a lot of time washing and ironing linen so these suggestions come from experience:
If the linen is heavily soiled, it can be washed at up to 60 ° with a 90° pre-wash. The Linen can also be sprayed or soaked with stain remover. To save energy and the environment do not wash hotter than necessary, 40° is sufficient for light soiling.
Dyed Linen should be washed at 40°, in a separate wash.
The Indigo colour is achieved by a natural dying process, which means there is natural colour fade
Drying and ironing linen
Linen is renowned for creasing. So, to minimise creasing and make ironing easier:
Iron linen when it still damp.
Use a tumble dryer to make the linen feel soft and easy to iron. Even a short blast in the dryer will make a difference.
Don't dry in summer sun as the linen fibres will dry like cardboard.
Don't leave dyed products in direct sunlight. If desirable natural linen can be lightened in the sun.